"As a former estate agent I can tell the difference between good and bad; as I started my own first time buying experience I was dreading the prospect. What I wasn't expecting was to find an exceptional estate agency here in Ashford - Gould Harrison rightly deserves to be described that way. From my very first contact, Lee Blackman treated me with the attentive, considerate care that most agents reserve for their sellers only. He really listened to what I had to say in person; read and replied to all my emails very quickly, showing clear understanding and setting my mind completely at rest during what would otherwise have been a difficult and tense time. I was particularly impressed by the fact that he wasn't afraid to enlist the support of the firm's senior partners to confirm the seller's support, chase slow solicitors and refer me to other experts. Overall, my dealings with the staff at Gould Harrison has not only given me the home I have always wanted, but has also restored my faith in human nature. They have demonstrated that it is possible to act with the highest professional integrity in a competitive environment; their core product is not property, but trust itself."