"Even though we were not GH’s client, being the purchaser of the property for which GH was the agent, Lee did a wonderful job surmounting various problems that beset the chain, finally ensuring a long-awaited exchange of contracts. Throughout, Lee acted with outstanding professionalism and demonstrated excellent communication skills as well as thorough knowledge of the process. Thank you"
"Nigel and the team were great from start to finish, in what was a difficult sale with lease extensions etc. They did all the viewings, kept me regularly updated and were the cheapest! It is obvious that as a local company they have that extra level of customer service you don't see with some of the other big name agents. I would absolutely recommend them to anyone thinking about selling their house. "
"I wanted to instruct a local independent agent to sell my house and that’s why I chose Gould & Harrison. From start to finish the whole team have kept me informed and been extremely helpful in all respects, even at anxious moments. A stressful experience has been far more pleasant and I thank you all for that."
"We have purchased a house through Gould Harrison and the team have been superb throughout. Jo, Lee and Cherie have always been at the end of the phone to help and support and they offer a great professional and friendly service. Would not hesitate to recommend. People of Ashford....if you are selling your house.... these are the agents to use!"
"I have used Gould Harrison many times over the years and their standards never drop. They always provide a professional and honest service which is paramount for my business. Having recently sold and purchased through them I can not recommend their services high enough. Thank you to the whole team for your continued polished and dedicated approach in what can be an extremely difficult market place."
"Great Estate Agents, This time they dealt witht he sale of my property. very pleased with all aspects of service for sale of property. The staff are all friendly and helpful. The issues which cropped up along the way were dealt with efficiently to speed up the process and keep the sale on track. I have no hesitation in recommending them."
"I would recommend them very highly. I would recommend them very highly. They have managed the letting of my property for many years now, and I have found them to be very professional and helpful. "
"I Bought my property, had the property Let out and now sold the property through Gould and Harrison. Lee is professional and a 'straight shooter' he gets the job done and effectively, no matter what the problem. Hayley had helped me a lot with management of the property whilst let out to tenants, being my first time becoming a Landlord, she solve all the queries and problems. She also advised me on the rules and responsibilities. Now looking to invest in further property, and gaining experience and knowledge through Gould &Harrison, I would highly recommend them to anyone. I found other Estate agents to beat around the bush and not give straight answers, so I will always stick to Gould &Harrison in the future. "
"We have used Gould & Harrison twice now for finding tenants and they have always been very thorough and professional, helping us to get everything set up in time for the tenants to move in. The staff are friendly and always want to help. We will definitely look to use them again with any new properties we purchase. "
"I have recently sold a property through Gould Harrison and have nothing but high praise for the selling process from initial valuation to final sale. Lee Blackman was efficient, informative and friendly throughout complimented by his friendly office colleagues. To you all thank you. I would certainly have no reservations in recommending Gould Harrison."
"I have been using the guys at Gould and Harrison for many years and I can honestly say that I intend to never use anyone else. The level of expertise and personal communication shown by them is absolutly second to none. As a seller through them I have always been kept very well informed at every step of the way and they do understand just how stressful buying or selling a home can be sometimes. They work very hard for you and are very good at what they do. I fully recommend them..... "
"I have been using the guys at Gould and Harrison for many years and I can honestly say that I intend to never use anyone else. The level of expertise and personal communication shown by them is absolutely second to none. As a seller through them I have always been kept very well informed at every step of the way and they do understand just how stressful buying or selling a home can be sometimes. They work very hard for you and are very good at what they do. I fully recommend them..... "
"The team especially Nigel and Jo were very, helpful, efficient and friendly when dealing with the sale of our mothers house. It made a difficult situation much easier for us. The house was sold within four days of going on sale. Would highly recommend to anyone wishing to buy or sell their home. "
"The team especially Nigel and Jo were very, helpful, efficient and friendly when dealing with the sale of our mothers house. It made a difficult situation much easier for us. The house was sold within four days of going on sale. Would highly recommend to anyone wishing to buy or sell their home. "
"Hi Lee, We just both wanted to say thanks for all your help with the sale of our house. It’s been a complete roller coaster journey to finally get exchanged and all of you at Gould Harrison have been amazing. We will definitely recommend you to everyone we know. I just wish solicitors put as much effort into the sale/exchange as you guys because they have been a complete nightmare! But we got there in the end for the price we wanted and we have also exchanged on our new build house this week just in time to choose our options which is great. Thanks again "
"Dear Gould & Harrison, Today the contracts for the sale of our flat in Longacre Road have been exchanged and completion is next Friday. This draws to a close a relationship that has lasted 14 years. As such, I would like to thank you all, especially the Lettings Team, who have always provided excellent customer service sometimes going beyond expectations in spite of some challenges we've faced over the years. Keep up the great work and I wish you all the very best. "
"I used Gould and Harrison to sell my property in Ashford, they responded promptly and provided me with useful advice on what we needed to do to make the property ready to sell and having completed the house sold promptly. They (Lee) kept me updated throughout the process and worked as the middle man between myself and the buyer to speed the sales process along. Five star service, Thanks Lee. "
"Lee,Nigel and Jo were most helpful with the purchase of our property. They were always very helpful with extra viewings and patient and professional with any enquiries we made. They made the whole experience of our purchase easy for someone who hasn't moved for over 40 years thank you."
"Having taken less than 10 weeks from marketing through to completion on a leasehold property, we are naturally very pleased. The entire process has been managed superbly by Lee and the team at Gould & Harrison and we would throughly recommend them to anyone considering selling their property. "
"Fantastic and faultless customer care and service. We are pleased and grateful to Lee for all the hardwork he put into getting a difficult to sell property sold promptly and at the desired price. We highly recommend Lee and his team. And say well done and thank you. "
"Very happy with the service,Lee was professional,friendly and kept us informed on a weekly basis. Would recommend, and use again. "
"When we bought through Gould & Harrison some 8 years previous my wife and I both said they dealt so well with the transaction that we would have no hesitation in using them again. We decided to go on the market and got a valuation from an internet agency and another 'big' hight street name. Both were very pushy in trying to get us to sign on the dotted line even before they would give us a valuation and fee structure. In both cases the agents left (reluctantly) after an hour of boring us. Having recalled our conversation I gave Gould and Harrison a call and Nigel offered to visit the very next day. He arrived professionally and after a quick walk around the house (and with our old details in hand) he left saying he would be in-touch. Within an hour he had submitted a valuation and laid out everything we needed to know on an email and left us to chew it over. We instructed him later that day and we were on the market within 4 days. During the process Jo, Lee, Nigel and Corin could not have been more helpful and dealt with the whole negotiation process too knowing exactly what price we wanted to settle on. It may have taken a little while longer than we all expected to complete the process but their sheer hard work and determination proved they were definitely the only agents we would choose to recommend. "
"Jo Greedy showed me around the property during an open day at the property. Although there was a dozen other viewers and there had been previous open days with offers made. She was curtious, informative and personable. She showed she cared in the selling of the property and the best for the seller as well as the buyers wishes and situation. After my offer had been accepted I asked to see the property for a second viewing. The property was empty, Jo FITTED around ME with an appointment. I was ages at the property measuring. She was very professional and obliged with aiding me in my endeavours to find out the ins and outs with the property. I can say that from my experience when dealing with Jo she will be kind, honest whilst maintaining a professional disposition throughout. 5 * Special thank you to Lee Blackman as well. Whilst I was dealing with my bank and solicitor. Lee kept in touch with my sellers and any hiccups that I encountered he was able to liase with the seller. He had investigated my situation and knowing I was legitimate in my finance and serious in my intentions and loved the property was able to assure the sellers while I was waiting for legalities. BIG thank you. "
"Before choosing Gould Harrison to sell my property I spent time reviewing all the local agents web sites for listings of existing properties in the area and found their site detailed additional information about the properties including promoting a ‘no onward chain' status as a benefit of the property. Lee suggested a sales strategy of offering the property with a guide price range and once marketed Jo managed all the viewings and dealt with the offers and property queries. The team was so successful with this approach that an offer was accepted during the first week. Lee is very professional & knowledgeable regarding the details of property sales, conveyancing, how the legal system works, etc., and kept the sale on track dealing with all the parties involved. Communication with the Gould & Harrison team kept me informed at every stage and gave me complete confidence with the team at Gould Harrison. "
"We just wanted to say a big thank you for all your help and excellent service in the sale of Forge cottage. We appreciate all you did and your professionalism and advice"
"Nigel Gould was very polite and easy to talk with. He spoke "my language" and did not try to confuse or bamboozle me with agent's jargon."
"Richard Filmer did an excellent job of valuing the property. Lee Blackman went the extra mile to facilitate the sale."
"We found our dealings with Gould and Harrison to be very professional and refreshingly honest and helpful."
"Gould Harrison and in particular Lee Blackman acted on behalf of our purchasers but went beyond the call of duty by taking management control of the whole chain. They patiently, professionally and diligently communicated and liaised with all parties to not only resolve issues but try and pre-emptively head off any problems. A better service you could not hope for. Thoroughly recommended."
"I cannot recommend Gould Harrison highly enough. Nigel came out and valued the property, such a kind sincere gentleman who knows the industry extremely well. Nigel knows his market and talked us through the whole selling process. We knew this was the estate agency for us. We received regular updates, calls and emails. This is no ordinary estate agents, this is the elite. In my opinion heads above any other in the area. Their fees are in line with the other agents, but that is where the comparison stops. Highly effective in selling our property, attention to detail and always on hand to answer any queries. Special mention must also go to Lee and to Jo. Thank you all for a very easy selling process! Having just purchased and sold our houses with GH we had placed our feedback on the site but for some reason it did not appear in the sites feedback which worries me that our views are not taken seriously and this whole process is a total waste of time. Why have a site that selects people's feedback to suit the website. I will use GH again because they were brilliant and made the whole process so easy. The agent who dealt with our purchase and sale was Lee and he was excellent from the start. Keeping us informed throughout and always very approachable. We are now well on the way to updating the property and it will look amazing when done. What a family home Thank you."
"Having just purchased and sold our houses with GH we had placed our feedback on the site but for some reason it did not appear in the sites feedback which worries me that our views are not taken seriously and this whole process is a total waste of time. Why have a site that selects people's feedback to suit the website. I will use GH again because they were brilliant and made the whole process so easy. The agent who dealt with our purchase and sale was Lee and he was excellent from the start. Keeping us informed throughout and always very approachable. We are now well on the way to updating the property and it will look amazing when done. What a family home Thank you."
"I sold my Mum's bungalow through G&H and unfortunately my Mum passed away during the process so it ended up having to go through probate. Lee was on the case all the way through and kept me in the loop at all times with good communication. If it hadn't been for Lee and the G&H team the whole process would have taken a lot longer as they were chasing both sets of solicitors constantly. Great efficient team. When the original buyer started to play games I got an honest view from Lee on what he believed the best route forward to be, on taking that advice the sale was more profitable."
"Lee was an essential part of the sale and without his assistance I would not have got the price I did. He not only got me the best price but was invaluable in driving the sale process forward, by chasing and communicating with the buyers, the solicitors and the management company, all of whom would have dragged their feet and put the sale to the bottom of the pile otherwise. Lee is a very knowledgeable and professional EA and I found his honest and direct approach very refreshing and in stark contrast to the shocking service I have encountered elsewhere in the industry. Thoroughly recommended"
"As a former estate agent I can tell the difference between good and bad; as I started my own first time buying experience I was dreading the prospect. What I wasn't expecting was to find an exceptional estate agency here in Ashford - Gould Harrison rightly deserves to be described that way. From my very first contact, Lee Blackman treated me with the attentive, considerate care that most agents reserve for their sellers only. He really listened to what I had to say in person; read and replied to all my emails very quickly, showing clear understanding and setting my mind completely at rest during what would otherwise have been a difficult and tense time. I was particularly impressed by the fact that he wasn't afraid to enlist the support of the firm's senior partners to confirm the seller's support, chase slow solicitors and refer me to other experts. Overall, my dealings with the staff at Gould Harrison has not only given me the home I have always wanted, but has also restored my faith in human nature. They have demonstrated that it is possible to act with the highest professional integrity in a competitive environment; their core product is not property, but trust itself."
"Dear Richard, your involvement in the sale made the transaction different, very professional and pleasant to remember. The young couple in their 30’s there now are making the place their own and we are very pleased."
"Lee Blackman was our rock in a very stressful situation being out if the country at the time he was there night and day with a response."
"I could not have been happier with Gould Harrison and Lee in particular. Amazing knowledge in depth knowledge of the area and market."
"You was excellent and very professional throughout the process, appreciated. Thanks."
"Both Lee and Jo were brilliant - kept us informed all the way through the transaction. I would definitely recommend this Estate Agent. "
"The sale of my property was looked after by Mr Lee Blackman who was excellent throughout and who I would highly recommend to anyone"
"Thanks to all of you at Gould and Harrison for your help over the last four and a half years. I hope that I can find a letting agent in Eastbourne that matches your level of service!"
"Thank you all for what you have done for us, we really appreciate it."
"While moving house can be fairly straightforward it can also be a traumatic experience, especially when there seems a never ending list of things to sort out. Here the role of the Estate Agent is crucial. Trust and reliability, in order to ensure peace of mind, are essential requirements and this is where Messrs Gould & Harrison, with their expertise and years of experience, undoubtedly prove their worth. I recently placed the sale of my house with them and a sale was was agreed, for the full asking price, after a mere. 3 weeks. Conscientious and courteous and always ready to provide help and advice I wouldn't hesitate in saying that the sale of your house is safe in their hands."
"Used this agent to sell a property June 15. They were very professional in all their dealings with us, and sold our property in a short time. What I liked best was their quick response after our first enquiry and their prompt response to any queries we had. I have no hesitation in recommending them."
"Outstanding service and honesty from day 1. Easy to approach and very helpful throughout the purchase (even with questions that were not related to their properties!). I was looking for a "project" house and Lee showed me round a property which was needing a complete refurb. I was touched by his decency when instead of pushing for a sale and trying to sway me towards a purchase he advised me against the property suggesting that it would cost more than I had estimated and that he reckoned that I would prefer other properties. With the bad reputation that estate agents very quickly build for pushing for the sale to bump their commission, I cannot recommend these guys more!! Thank you for your help throughout"
"Fantastic service from Lee Blackman and all his team. If you want to be treated as a person, rather than just a number then this Estate Agent will certainly do that. The best by a long shot!"
"Bought a house through this agent and must admit to the whole experience being a positive one, very helpful, especially Lee, and would recommend them as a good company to do business with."
"Extremely professional with good communication, quite a lengthy process for us but Lee & the team handle it brilliantly every step of the way! Would definitely recommend Gould & Harrison - thank you guys :)"
"Absolutely fantastic estate agents who provide a first class service. I wouldn't hesitate in recommending them and in particular Lee Blackman the estate agent who led on the sale of our property."
"We have recently moved from London to Pluckley, the sale was professionally dealt with by Gould & Harrison, in particular Jo who was always attentive, efficient and willing to go the extra mile for all parties involved. We would highly recommend the team in Ashford for any property related business"
"We were extremely happy with the service, honesty and open lines of communication that we had with Gould and Harrison. Always willing to go the extra mile to ensure that we were provided with information in a timely fashion."
"Your property management team have just completed the re-letting of our property in Biddenden and we are writing to compliment your agency on an excellent service. Please convey our thanks to your staff, in particular Hayley and Emma who are always approachable, professional, enthusiastic and a pleasure to do business with, something we rarely find in today's business world."
"Moving house is a stressful time however working with Gould & Harrison was an easy experience for us. Our house was sold within weeks of going on the market and Lee was always on hand to keep us up to date with the sale. If you want to instruct an agent who doesn't lead you down the garden path but rather out of the garden and onto your next home, use Gould & Harrison."
"Dear Richard, I would like to express how grateful I am to you personally for your professional services, so smartly rendered and with such eventual excellent result."
"I have had several dealings with Gould & Harrison, always very positive experiences. The Staff are very committed to service and their knowledge of the local market is reliable. Obviously there are cheaper services being offered online but I do believe that the support that Gould & Harrison provide will be difficult to match."
"Dear Lee I am very happy to fully endorse the high quality of service that you provided, and would particularly like to mention how patient you were with me, as house buying was a totally new experience for me. I felt that throughout the process both you and Jo were very helpful and explained things in language that I could understand."
"Property Management Team, Thank you for your excellent care and management. Gould Harrison really are the tops as far as I am concerned which means all you very hardworking and professional girls ! Many thanks Mr Miller"
"Lee, Jo and the team, You met the challenge in style. Thank you so much for selling the property so quickly and for your brilliant customer customer service."
"Dear Lee, Nigel & Jo, Thank you all so much for all your help through what has been a very testing time. With many stresses going on away from the move you helped to keep me calm with excellent communication all the way through. I can't thank you enough for going above and beyond. Mr West & Mrs Ley of Aldington - September 2014"
"We would like to thank the whole team at Gould Harrison for the service you have provided in both selling and purchasing my new home. In Particular we would like to thank Lee, his level of professionalism and communication was beyond what we had initially expected and turned what could have been a stressful event into something a lot less. I will wholeheartedly recommend the team in the future."
"To everyone at Gould & Harrison, thank you and a trillion times thank you for everything you've done. All the work that went on behind the scenes and your efforts to keep us as calm as possible. We really appreciate it."
"There seem to be many sharks and corporate cowboys in the estate agent world. Gould and Harrison are an agent that give the trade a good name. I felt I was working with them to get the job done (even though they do all the work!). They are also a lot of fun and clearly enjoy working together. I almost wanted to apply for a job with them myself! I immediately trusted them and didn't feel they were selling me a story. It's a very professional operation and I would actively seek them out should I wish to buy or sell a house again. Huge thanks to the team."
"I bought my current house through Gould and Harrison, they were very helpful and handled the process with ease. Highly recommended."
"We let our property through Gould & Harrison. They were extremely helpful and quick in finding an excellent tenant. I would highly recommend Gould & Harrison."
"The service that my Mother and I received when moving from Kent to Wiltshire from Gould & Harrison was outstanding, they exceeded our expectations. Very professional yet approachable and go the extra mile, and I without doubt recommend them to anyone looking to buy or sell in the not to distant future. Thank you to the team and especially Lee Blackman"
"Lee, Jo, and the rest of the team did a fantastic job facilitating our recent house purchase. From the initial phone call to book a viewing, right through to picking up the keys they were friendly, helpful, efficient and above all else honest in their approach. They also worked very well with the other estate agents and solicitors involved, always communicating with us when necessary. I cannot recommend them highly enough and have no doubt that we will employ their services again in the future."
"Dear Nigel, Lee and Jo, Just wanted to say thank you so much for steering me from putting my house on the market in June to exchanging contracts yesterday. I imagine that for you it was probably a very simple process with no long chain, but I on the other hand was quite nervous most of the time, anticipating things going wrong! I must thank you for the professional, understanding and cheerful manner which I have always encountered from you all and wish you and the business much success in the future. Very best wishes and thanks."
"With our mother going in to a care home we were worried that the sale of her property was going to create further stress to an already difficult situation, we needn't have worried. Thanks to Lee and the team who dealt with everything efficiently and for being incredibly patient and supportive throughout the whole sale, from start to finish. We would be happy to recommend Gould & Harrison to our friends and family."
"We used Gould & Harrison to sell our 3 bedroom house and 2 bedroom maisonette in Ashford this year (2013). From Nigel's first visit, through the viewings and right up to the final sales, the office staff were extremely helpful, efficient and professional. Nothing seemed too much trouble to them, they returned calls when requested and went over and above what I have previously experienced from Estate Agents. We have no hesitation in recommending them to potential Buyers and Sellers in Ashford."
"I'm pleased say that our experience with Gould & Harrison was excellent. Always kept well informed and happy to answer any queries as things developed, not only on our sale but also our purchase. I would have no hesitation at all, in recommending Gould & Harrison to friends and family. Good job all round. Well done to Nigel & the team."
"Having suffered from a very bad experience with my last home move I was very worried when I found myself having to move again. I was reassured by the professionalism of everyone at Gould and Harrison and how very patient and supportive Lee was with me. I would be happy to recommend them to anyone looking to sell or buy."
"We recently purchased a property through Gould & Harrison and despite an unfortunate delay, Lee was great at keeping us informed and trying to resolve the issue under difficult circumstances and pressure. I would highly recommend their service to all and would gladly use them again."
Sales: 01233 646411
Lettings: 01233 660077
1 Middle Row, Ashford, Kent, TN24 8SQ
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